Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Chippenham
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Chippenham collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Chippenham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Chippenham and surrounding areas. We act as the Data Controller for the personal information you provide to us.

2. What Data We Collect

We collect the following categories of personal data when you use our services:

Personal identifiers: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to safely provide weight loss treatment.
Payment information: Payment card details processed securely through our payment provider.
Technical data: IP address, browser type, device information, and website usage data.
Communications: Records of any correspondence between you and our pharmacy team.

3. How We Use Your Data

Your personal data is used for the following purposes:

To assess your suitability for weight loss treatment through our online consultation process.
To dispense and deliver prescription and pharmacy medicines safely. Orders are dispatched within 1 working day once approved by our pharmacist.
To maintain accurate clinical and pharmacy records as required by law and GPhC standards.
To communicate with you regarding your orders, consultations, and ongoing care.
To process payments securely.
To comply with our legal and regulatory obligations as a registered pharmacy.
To improve our website and services through anonymised analytical data.

Our lawful bases for processing include: performance of a contract, compliance with a legal obligation, and the processing of special category health data under Article 9(2)(h) UK GDPR for the provision of healthcare.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytical cookies: To understand how visitors interact with our site so we can improve it.
Functional cookies: To remember your preferences and settings.

You can control cookie settings through your browser at any time. Disabling certain cookies may affect website functionality.

5. Third Party Sharing

We do not sell your personal data to any third party. We may share your information in the following limited circumstances:

Delivery providers: To fulfil and track your medication orders.
Payment processors: To securely handle your transactions.
Healthcare professionals: Where clinically appropriate or required for your care, such as sharing relevant information with your GP.
Regulatory bodies: Including the GPhC or other authorities, where we are legally obliged to do so.
IT and platform providers: Who support our website and online consultation systems under strict data processing agreements.

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient and pharmacy records for a minimum of eight years in line with NHS and GPhC guidance. Technical and marketing data is held for shorter periods appropriate to its purpose.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain types of processing, and request a portable copy of your data. To exercise any of these rights, please contact us using the details below and we will respond promptly in accordance with applicable law.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Chippenham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.